Mondrian South Beach
Director of Hotel & Facilities Operations
04/2026 – Present
Miami Beach, Florida
Mondrian South Beach
Director of Operations
12/2020 – 03/2026
Miami Beach, Florida
Mondrian South Beach
Director of Housekeeping
Oversaw all operations of 220 guest rooms and public areas
Managed a staff of 65 colleagues
Was responsible for Monthly Rooms Division Inventories
Renegotiated the following contracts: Overnight Cleaning, Linen, Dry Cleaning and REX
Ensured consistency of all Rooms checkbook expenses
Implemented VIP Turndown service
Redeveloped Departmental Standard Operating Procedures and Checklists
Increased Mini Bar Sales $55K from 2018 to 2019
Certifications
GBAC Fundamentals Course with emphasis on SARS-CoV-2 and COVID-19: 06/2020
ISSA C.C.T. (Certified Custodial Technician): 06/2020
Achievements while at property
GMBHA Leadership Award Nomination: 2019
Menin Hospitality: Manager of the Quarter (Made it Happen Award): Q1 2019
Increased TripAdvisor ranking from 49 into the top 10 Hotels in Miami Beach
08/2018 – 11/2020
Miami Beach, Florida
W Fort Lauderdale
Director of Style
- Oversaw all operations of 450 guest rooms
- Managed a staff of 130 colleagues
- Was responsible for labor forecasting, yearly budgets, purchasing, inventory control (guest supplies and linens), hiring, standards training, scheduling (including vacation planning), payroll, employee evaluations, and outside vendor communication
- Recently completed a two-year, full property renovation of all guest rooms and public space
Achievements while at property
Leader of the Quarter: Q3 2016
Member of Greater Ft. Lauderdale Housekeeping Council
01/2016 – 05/2018
Fort Lauderdale, Florida
1 Hotel South Beach
Director of Housekeeping
- Launched the first property of brand's “eco luxury” concept
- Member of the pre-opening team responsible for recruiting over 125 staff members
- Developed and implemented standard operating procedures
- Installed operational supplies and equipment for 426 guest rooms and 160 residential units
- Introduced practices required for LEED certification
- Trained all employees to use Green Seal Certified chemicals
- Negotiated multiple vendor contracts
Achievements while at property
Achieved #2 Rated Hotel in Miami on TripAdvisor
12/2014 – 01/2016
Miami Beach, Florida
W South Beach
Director of Style
- Oversaw all operations of 352 guest rooms
- Managed a staff of 180 colleagues
- Was responsible for labor forecasting, yearly budgets, purchasing, inventory control (guest supplies and linens), hiring, standards training, scheduling (including vacation planning), payroll, employee evaluations, and outside vendor communication
Achievements while at property
GMBHA – Nominated for Best Director of Housekeeping: 12/2013
Manager of the Year: 2012
Achieved a score of 99 in LRA guest room cleanliness in first 8 months
Manager of the Quarter: Q1 2012
12/2011 – 12/2014
Miami Beach, Florida
Fairmont Turnberry Isle
Director of Housekeeping
- Oversaw all operations of 407 guest rooms
- Managed a staff of 100 colleagues
Achievements while at property
Manager of the Quarter: Q2 2011
Achieved 10-point increase in JD Powers guest room cleanliness in 6 months
07/2010 – 09/2011
Aventura, Florida
The Plaza Hotel
Executive Director of Housekeeping
- Oversaw entire renovation of 282 elegantly appointed guest rooms, including over 150 suites
- Acted as a liaison between management and over 100 union employees including grievance and arbitration hearings
Achievements while at property
Big Apple Star Finalist (Top 10 Managers in NYC): 2008
Achieved AAA 5 Diamond Status: 10/2009
11/2007 – 06/2010
New York, New York
Jumeirah Essex House (formerly Westin / St. Regis)
Executive Director of Housekeeping
- Oversaw complete conversion / renovation of 605 guest rooms to 515 rooms and condos
- Acted as a liaison between management and over 200 union employees including grievance and arbitration hearings
- Responsible for overall guest satisfaction increasing to over 87% from the low seventies during tenure
08/2005 – 11/2007
New York, New York
The Plaza Hotel
Executive Director of Housekeeping
- Oversaw all operations of 806 elegantly appointed guest rooms, including 130 suites
- Acted as a liaison between management and over 300 union employees including grievance and arbitration hearings
Achievements while at property
Big Apple Star Finalist (Top 10 Managers in NYC): 2003
Manager of the Year: 2003
Manager of the Month: 11/2002 & 12/2003
05/2002 – 05/2005
New York, New York
The Empire Hotel (An Ian Schrager Property)
Director of Housekeeping
10/2001 – 05/2002
New York, New York
The Hudson Hotel (An Ian Schrager Property)
Director of Housekeeping
02/2001 – 10/2001
New York, New York
The Plaza Hotel
Assistant Director of Housekeeping
07/1999 – 02/2001
New York, New York
The Drake Swissôtel
Assistant Director of Housekeeping
Director of Front Office Operations
07/1995 – 07/1999
New York, New York
The Waldorf=Astoria Hotel
Revenue Maximization Manager
Assistant Director of Front Office Operations
07/1993 – 07/1995
New York, New York
Hilton at Walt Disney World Village
Assistant Manager
08/1988 – 07/1993
Lake Buena Vista, Florida
Woodcliff Lake Hilton
Cashier – Finance Department
12/1987 – 08/1988
Woodcliff Lake, New Jersey